I believe that in business, the worst thing that could ever happen to any business owner is not being able to deliver the services or products that as per promised.
A customer was going to pick up a diaper cake order this evening at our house. But suddenly an urgent family matter came up. I was torn in between both and asked the sweet lady if it's possible to postpone the time a couple of hours later than promised, as I won't be around at the house at the promised time.
She was okay with it and all, but I just felt really bad about it. So, I believe that she deserves a compensation from TWS. It's not much of a compensation though, just as a token of appreciation for understanding my situation in this case.
To Andrea. If you're reading this, I am extremely sorry for the delay. I hope you love the diaper cake. Jangan serik nak order lagi ya. :-)
Anyway. I wonder how other business owners compensate their customers if they fail to deliver on time?