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1.8.10

A letter of apology

I believe that in business, the worst thing that could ever happen to any business owner is not being able to deliver the services or products that as per promised.

A customer was going to pick up a diaper cake order this evening at our house. But suddenly an urgent family matter came up. I was torn in between both and asked the sweet lady if it's possible to postpone the time a couple of hours later than promised, as I won't be around at the house at the promised time.

She was okay with it and all, but I just felt really bad about it. So, I believe that she deserves a compensation from TWS. It's not much of a compensation though, just as a token of appreciation for understanding my situation in this case.


To Andrea. If you're reading this, I am extremely sorry for the delay. I hope you love the diaper cake. Jangan serik nak order lagi ya. :-)

Anyway. I wonder how other business owners compensate their customers if they fail to deliver on time?


8 comments:

  1. wow kalau i jadi customer terus sejuk hati tau.. i tak ada pengalaman buat business tapi sebagai pelanggan dah cukup baik kalau diinform earlier tentang kelewatan, but u kasi something lagi, m sure sejuk hati dia.. insyaAllah.. :)

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  2. bestnya jd customer tu...nak kad nak kad nak kad..hehehe

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  3. awww that really sweet ... dont think many would even bother to compensate la ... InsyaALLAH your business will bloom more and more!!! AMeeeeeeeen!!! ^_^

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  4. how nice of u..
    :)
    kalau saya..mesti tak serik nak oder lagi...

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  5. kalo i order, leh x u saja2 buat xleh siapkan on time? nanti leh i dpt hadiah best..hehehe

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  6. i suka la cmnih.. xpe my next order lmbt2 aje pon boleh ok hahahaha

    kalau i pon maybe bagi free ape2 kot.. hihihi

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  7. baik nya u..
    two thumbs for great seller like u!

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  8. Sweet gesture on yr part! Its thoughtful deeds like this, no matter small or big, that grants repeat customers!

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