Farah Adeeba from Najjah.Com clarifying on the issue

I'm sure my blog readers remember the controversial issue I posted a couple of days go about the staff from Najjah.Com who answered my email with no courtesy at all. I even wrote them in my FB status and somehow Farah Adeeba, the owner of Najjah.Com came to know about it. Somebody must've linked my complaint to her FB account, thanks to that somebody. And credit to Farah Deeba herself who took the courtesy to comment in my previous post :
 

Salam Siti... I've read you comments about najjah's service.... you know what.... I'm really glad you linked it to my fb.... I was equally upset when I read my staff's answer to you.... I did confronted her myself & she did try to explain.. But than again to be fair to her.... i guess sometimes one's intonation could not be expressed in a written message... But I do get what you're trying to say. Ayat tu memang sakit hati bila baca... Im really sorry...sometimes I do wish I would have the time to answer all of the orders myself.... But unfortunately I need my staff to do it for me. But don't worry.... I'm upgrading Najjah's website... hence less communication with the staff.... It's more computer generated. but still if you have any more complaints do contact me directly via my mobile... maaaaaaf sgt.... camnilah sementara staff nak pandai.... tiap-tiap hari dok pesan... :(

Well, I'm glad for the explanation from her, and her sincere apologies for what happened. It is true that sometimes one's intonation could not be expressed in a written message. But that is the very reason why you have to be extra careful when replying emails, sms etc. I remember when I was once working with *****, I got scolded everyday during the first few weeks for my not-courteous way of replying emails, until I got it right after a while.

Anyway, at least now she knows how unhappy some of the customers are with the service. The good thing that resulted from this is they're indeed doing something to improve it, that's according to what she said. Alhamdulillah.

Thanks Farah Adeeba. I might be buying from you again if indeed, your service is improved as per your promise. :-)

And here is a picture of me looking so bulat muka besar pinggan tapi gatal nak pakai jugak in the Najjah Hijab, code: tudung 002 in black (ceeeh, tetiba nak promote laks! Haha!)

P/S: I'm glad bloggers voices are getting heard more and more nowadays. Blogging is the BEST isn't it?